University of Toledo Health to Deploy Nabla’s Ambient AI Documentation in Epic EHR

What You Should Know

The Deployment: University of Toledo Health (UToledo Health) is deploying Nabla, a leading ambient AI clinical assistant, to hundreds of its physicians and advanced practice providers following a highly successful pilot program.The Core Integration: Nabla integrates directly into Epic, allowing clinicians across primary care and surgical specialties to generate structured clinical notes natively within their existing EHR workflows.

The 8-Week Turnaround

To understand why UToledo Health is rolling this out to hundreds of providers, you simply have to look at the math from their evaluation phase. The direct integration with Epic, enables Nabla to listen to the natural conversation between the doctor and the patient, automatically generating a structured clinical note in the background. Because the workflow is frictionless, clinicians reduced their time to chart closure by 29%.

The most critical data point, however, is the backlog eradication. In several departments, the number of open charts plummeted from over 400 to fewer than 30. That is not an incremental improvement; that is the total elimination of a structural operational bottleneck.

“When ambient AI is integrated properly into clinical workflows, it allows clinicians to stay fully present with their patients while documentation happens in the background,” noted Dr. Ed Lee, Chief Medical Officer at Nabla.

When a doctor is rushing to close 400 open charts, their documentation is often brief and generic. They miss the complex nuances that justify a higher-acuity billing code. UToledo Health noted that Nabla’s AI drove immediate improvements in documentation completeness and coding specificity. The AI captures the exact details of the encounter, ensuring the hospital is accurately reimbursed for the true complexity of the care provided.