Patient satisfaction with GP services in England has collapsed, research finds

Exclusive: Family doctors have switched to providing far fewer in-person appointments

Patients’ satisfaction with GP services has collapsed in recent years as family doctors have switched to providing far fewer face-to-face appointments, new research has revealed.

The proportion of patients seeing a GP in person has plummeted from more than four-fifths (80.7%) in 2019 to just under two-thirds (66.2%) last year.