1 day ago
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SKY customers have just hours left to claim a free gift worth £20.
The freebie was issued as an apology after Sky‘s major TV outage on May 15.
SkySky customers were left with blank screens during a mysterious outage[/caption]
SkySky is handing out free gifts to users worth up to £20[/caption]
It saw Sky viewers left without telly for hours due to a technical issue.
And even after the outage, some users still struggled to get their tellies working – with others calling for compensation.
Days after, Sky revealed it was handing out a free Sky Store movie worth £20.
But that offer is due to expire in a matter of hours.
The gift is only available to claim until the end of Saturday, May 31, at which point it will vanish.
To claim it, go to the TV homepage, visit the Sky Store, then click the Your Sky Store Gift On Us tile to choose a movie.
Sky called the free movie a “small gift for your understanding”.
In an email to customers, Sky wrote: “We’re extremely sorry if you experienced disruption to your Sky Q services recently.
“On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode.
“Our teams acted quickly to resolve the issue and restore services.”
CLEAR SKY?
The outage affected a huge number of customers, with tens of thousands of complaints showing up on service tracker Down Detector.
Customers faced blank screens and error messages during the outage, with a smaller number of TV fans having issues days after the event.
Sky sent a text message to customers explaining what to do if you were still experiencing TV issues after the fix.
“These issues have been fixed,” explained Sky.
SkySome Sky users had to turn off their boxes to make them work again[/caption]
“If you’re still having trouble, please switch off your box at the mains for 30 seconds, then back on.
“For mini box issues, also reboot the main box.”
The issue only affected customers using Sky Q, which works using a satellite dish attached to your home.
It didn’t affect anyone with a Sky Glass television or Sky Stream set-top box, however.
TRY THESE SKY TRICKS!
Got Sky Q? There are some handy tricks worth knowing about...
Find your lost TV remote
If you can’t find your Sky Q remote, don’t panic.
Just press the Sky Q logo on the front of your TV box.
It’s actually a button that will trigger your TV remote’s built-in ringer.
You’ll get 30 seconds of beeping to find where you’ve dropped it. Hint: it’s probably under the sofa cushion.
Search movies by quotes
You might have already used voice search for controlling TV playback – but your remote’s microphone has another clever trick.
It turns out that you can say movie quotes into the remote and Sky will find the film for you.
This is handy if you can’t remember the name of a top movie or show.
Here’s a list of movie quotes to try on Sky.
Save lost recordings
Have you ever deleted something you’d recorded on Sky, only to regret it later?
Or maybe someone in your family removed something without telling you – sparking a massive row.
Don’t panic: you can get them back.
Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect.
If you do that, it’ll return to your Recordings section as good as new.
Picture Credit: Sky
That’s because Sky Glass and Sky Stream rely on an internet connection instead of a satellite dish.
STREAM ON
It comes days after millions of Sky customers were warned of four TV channel changes.
Sky customers recently received an upgrade for a popular TV app filled with top movies.
There’s a clever Sky trick to unlock hundreds of extra TV channels and movies for free instantly.
SkySky Glass televisions weren’t affected by the outage[/caption]
And some Sky customers are owed free cinema tickets every single month.
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